WHEN THINGS GO WRONG . . . MAINTENANCE SERVICE
WestWind Apartment Homes provides you with maintenance service 24 hours a day. This means we have someone on call at all times every day of the year.

If you have an emergency, call the appropriate number listed on page one. The answering service will be happy to assist you. If the emergency involves water, please use the master water cut-off valve to minimize damage generally located in the Laundry Room or the Mechanical Room of your building. A maintenance person will be there as soon as possible.

During office hours, the Welcome Center can handle any maintenance requests you may have, whether they are emergency or non-emergency. The Welcome Center staff can quickly dispatch the appropriate personnel to handle your problem. We suggest that when you call in a request, please find out to whom you are speaking and request that same person if the problem continues. This way we will be able serve you more efficiently, and will get to know you better.

An emergency is anything that is causing or has the potential to cause damage or harm.

EMERGENCIES INCLUDE: No hot water, no heat, water leak, air conditioning leak, broken front door lock, inoperable commode, inoperable refrigerator, inoperable stove, gas leak, or anything that might cause damage to the apartment or building.

FOR EMERGENCIES THAT ARISE BETWEEN 5:30 PM AND 9:00 AM, and on weekends and holidays, call the WestWind Answering Service; you will be provided with the necessary information for assistance. Please do not use our Emergency Maintenance Answering Service for non-emergency problems that must be handled during normal office hours.

The WestWind maintenance team is continuously striving to provide our residents with the best possible maintenance service. The team has completed a program of training that will enable them to identify preventive maintenance opportunities in each apartment. Therefore, when maintenance is called to your apartment for a repair they will be performing preventive maintenance checks in addition to repairing the item requested. We believe this type of program will eliminate many emergency work requests and therefore provide better service for all our residents.
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SNOW REMOVAL
 Snow removal is a shared responsibility between WestWind residents and WestWind team. Our team works very diligently to remove snow and ice from the parking lots, sidewalks, and stairways in the community. We recommend that WestWind residents have a broom, snow shovel, ice scraper and de-icer on hand to personally remove snow from their vehicles and around it.

Although our team is the best around, we cannot be everywhere at once so please be patient when calling about snow removal requests. Please park your cars at least 3 feet from the curb when weather predictions include snow accumulation. This will help our snow and ice removal team when clearing the sidewalks and making them safe for passage. Additionally, please report any extremely hazardous areas to us so we may give it our immediate attention.
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LOCKOUTS
 To avoid finding and paying a professional locksmith, the following will be charged: During working hours, no charge; between 5:30 PM and 10:00 PM on weekdays, $10.00; between 10:00 PM and 9:00 AM on weekdays, $20.00; during weekends and holidays, $20.00. To use the lockout service, you must be on a signed lease, show a pictured ID, and make the cash payment BEFORE entry.
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WELCOME CENTER
 The WestWind Welcome Center will be open from 9:00 AM until 5:30 PM Monday through Friday, Saturday 10:00 AM until 5:00 PM, and 1:00 PM until 5:00 PM on Sunday. Please try to arrange to discuss any business matters with the office staff during the weekday office hours.
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RENTAL PAYMENT
 Rent is due and payable on the first of each month. Checks should be made payable to WestWind and should be mailed to 3069-E Ordway Drive, Roanoke, VA 24017, or deposited in the drop slot which is provided in the office foyer. Residents agree to pay a late charge of $50.00 on rent received after the close of office on the 5th day of the month, REGARDLESS OF WEEKENDS, HOLIDAYS, and OR POSTMARK. If a partial payment is made, the late fee policy will automatically go into effect. Post-dated checks cannot be accepted. Only the persons listed on the lease agreement may pay rent. Occupants are not permitted to pay rent under any circumstances. CASH IS NOT ACCEPTED IN THE OFFICE.
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RETURNED CHECKS
 Effective January 1, 2008, the charge for a returned check will change from $25.00 to $50.00, plus any applicable bank charges.In addition, late fees will accumulate. Returned checks must be covered by CERTIFIED CHECK or CASHIER'S CHECK. However, after two returned checks, you will be asked to pay your monthly rental payments by certified check or cashier's check. Please note: Checks are only deposited once. Postdated checks are not acceptable.
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PARKING
 Parking is on a first-come, first-served basis and cannot be individually assigned.
1. To assure adequate parking for residents’ vehicles, please park boats and trailer in the designated area for boats.
2. Out of respect for your neighbors, if you have two vehicles, park one of them in a lesser-used section of the lot and ask guests to use auxiliary parking lots or street parking.
3. Don't park in front of dumpsters, on the grass, in fire lanes, on yellow lines, etc. Improperly parked vehicles will be towed at the vehicle owner's expense. *
4. Please park regularly used motorcycles two to a space whenever possible. Due to fire regulations, motorcycles and motorbikes cannot be parked on balconies, decks or in the common hallway area.
5. It is important that all of your vehicles be registered with the Welcome Center to avoid problems with notification in the case of accidents or thefts. In the unlikely event of a motor accident or vandalism, please call the Roanoke City Police Department.
6. In order to help maintain a beautiful environment, no vehicle repairs or maintenance is permitted in the community, but washing may be done in designated areas.
7. Please report any loitering observed in the parking lots to the Roanoke City Police and subsequently the rental office. Your observance protects you and your neighbor.
8. Please report any abandoned and unused vehicles or vehicles with expired tags seen in the community. These vehicles will be given ten (10) days notice and then towed at the vehicle owner's expense. *

Please observe these rules; they mean adequate parking for everyone. Should there be a parking problem, please contact the Welcome Center.

*Note: Any problem that requires towing will be charged to the vehicle owner.
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PETS
 Because each pet owner at WestWind must accept responsibility for their own pet, the following must be observed:

1. Only one pet per apartment. It must be under 60 lbs. in weight when fully grown as verified by a veterinarian
2. Written permission and a WestWind identification tag must be obtained from the Welcome Center before bringing the pet into the apartment.
3. Having a pet requires a "pet addendum" to the lease, an adjusted rent schedule of $10.00 per month, the purchase of 2 Sure Deposit Bonds ($175.00), a pet fee of $100.00 and a $100.00 security deposit, which cannot be refunded until the residents vacate the apartment and the final inspection is complete. When vacating the apartment the $100.00 security deposit is refundable less any damages. All residents and guarantors must sign the pet addendum.
4. Please "walk" pets away from the buildings. Pet owners are responsible for clean up of all pet wastes; failure to do so will necessitate a charge.
5. The leash law requires that all dogs and cats must be on a leash or carried at all times when they are outdoors.
6. Pets cannot be allowed at the pool or on the tot lots at any time.
7. No pet can be left unattended or tied in an apartment for more than twenty-four (24) hours, or left on a patio, balcony, or common areas unattended at any time.
8. NO REPTILES, DANGEROUS, HARMFUL OR POISONOUS ANIMALS WILL BE ALLOWED.
9. The following breeds of dogs will not be allowed: Pit Bulls, Dobermans, German Shepherds, Rotweilers, or Chows. This includes mixed breeds.
10. "Guest" pets cannot be allowed. A pet addendum must be signed and additional security deposit paid.
11. Please do not feed stray animals anywhere in the WestWind community.
12. Resident must update Pet Addendum at each lease renewal period.
13. Pet deposits are required for cats, dogs, ferrets, and rabbits.
14. Rabbits, hamsters, gerbils, and birds must be caged at all times.
15. Please note: One pet per apartment unless a second pet has been approved by management. This also applies to pets that do not require a deposit.

Residents come first at WestWind so it is important that no pet becomes a nuisance.

If a pet does become a nuisance, it will be removed from the community. Refusal to remove the pet from the premises as deemed necessary by Owner/Owner's Agent will constitute grounds for "injunctive relief" as outlined in the Virginia Residential Landlord and Tenant Act.
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BIRD FEEDERS
 Although bird feeders give us the opportunity to view nature up close, birds have the potential to cause great damage to our buildings. Because of this potential damage, bird feeders are prohibited from being placed on, attached to, or hung on any building or tree in WestWind.
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AQUARIUMS
 20-gallon maximum weight aquariums are allowed on the second and third floors. 50-gallon maximum weight aquariums are allowed on the first floor only.
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SECURITY DEPOSIT
 The security deposit must be paid prior to occupancy. According to the laws of the Commonwealth of Virginia, the security deposit collects interest per annum in six-month increments after the money has been held for 13 months or longer. The security deposit options start at $287.50 up to $500.00. This amount includes a $100.00 nonrefundable refurbishing fee which covers carpet cleaning. The nonrefundable refurbishing fee is not a deposit and, therefore, will not accrue interest.

When a resident vacates their apartment, an inspection will be made using the Standard Vacating Checklist to determine what charge, if any, will be applied to the Security Deposit. Door/mailbox keys and pet tag must be turned in before or on the resident's lease expiration date. RESIDENTS MAY NOT APPLY THE SECURITY DEPOSIT TOWARD RENT OWING ON THEIR APARTMENTS.

After residents vacate the apartment, the security deposit refund check or notification of inspection and pending charges will be mailed to the forwarding or last known address within 45 days of the lease expiration date.

Vacate inspection appointments can be made Monday through Friday between 9:00 AM and 4:00 PM. All requests must be received 2 weeks in advance of the lease ending dates. The apartment must be completely vacated and cleaned prior to the appointment.
 
Please Note: WestWind will not be responsible for lost refund checks due to the resident's failure to provide a forwarding address.
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CONDITION REPORTS
 Please complete your condition report and return it to the Welcome Center within five (5) days after the commencement of your lease. This list will be used to correct any problems at the start of your lease and to prevent an incorrect charge for damages that were present when you accepted possession of your apartment. This helps protect your security deposit money. The WestWind maintenance staff has up to 30 days to address the issues noted on the condition report. Any emergencies will be taken care of immediately. If the condition report is not received within the five (5) days after commencement of the lease, WestWind assumes the apartment is in perfect condition.
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LEASE OBLIGATIONS
 Your lease is a legal agreement. It indicates what you can legally expect from WestWind and what WestWind can expect from you. In the lease you have agreed to rent for a specific length of time. You cannot arbitrarily reduce the term of the lease by moving. Quite fairly, we have the right to take legal action for damages and rent arising from a premature move or if 60 days' notice has not been given. However, a 60-day notice does not automatically release a resident from lease obligations during the lease term.

If you find that you must move, contact the Welcome Center as soon as possible. We will help you by explaining your obligations and possible alternatives.
See Appendix 1.
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TERMINATION OF A LEASE BY HHHUNT
 A resident's lease may be terminated if there is a breach of the agreement or non-compliance with related policies. Notice of termination can be served to the resident after the first warning of a violation has been issued. The Owner/Owner's Agent also has the right to give the resident a sixty (60) day written notice prior to the expiration date of the lease that renewal of said lease is not desired.

Additionally, should the resident be late with the rent payment three times within the term of the lease, that shall be grounds for termination of the lease, at the option of the Owner/Owner's Agent.

In accordance with the VA Landlord & Tenant Act of 1974, the resident will still be responsible for the total term rent until the lease ends or the apartment is re-rented.
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ENTRY OWNER/OWNER’S AGENT
 The Owner/Owner's Agent of WestWind must maintain the right to enter apartments at any reasonable time to inspect or maintain the apartment community.

We will always give reasonable notice of the intent to enter an apartment except in cases of emergency, resident-requested work orders, condition reports, newsletter notification of filter changes, or in the event it is impractical to do so.
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SOLICITING
 No soliciting or handbill distribution is permitted in the community. "No Soliciting" signs have been posted and will be strictly enforced. Please contact the Welcome Center if you encounter this problem. We want to protect your right to privacy.
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ELECTRICITY
ELECTRICITY MUST BE IN YOUR NAME AT LEASE COMMENCEMENT DATE AND LEFT ON AND IN YOUR NAME UNTIL THE EXPIRATION DATE OF YOUR LEASE.
A $25.00 ADMINISTRATIVE FEE WILL BE APPLIED TO ANY AEP BILLING SENT FROM OUR OFFICE. RESIDENTS THAT DO NOT HAVE THE SERVICE TURNED ON IN THEIR NAME OR RESIDENTS THAT TURN THEIR SERVICE OF EARLY, WILL RECEIVE A $25.00 ADMINISTRATIVE CHARGE FOR EACH BILLING.

During the winter never disconnect the power for any reason as severe damage may occur as a result, with the resident being responsible for payment. maintain a room temperature of at least 60 degrees to prevent pipes from freezing.
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GAS HEAT AND HOT WATER
 You will be responsible for the gas bill in your apartment. The bill will come from a 3rd party billing service and billed under the ratio utility billing system. The Utility Addendum must be signed in conjunction with your lease.
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NOISE (COMPLAINTS)
 Apartment living requires consideration for others, especially where noise is concerned. Since most noise problems are not due to residents being intentionally inconsiderate, but due to a lack of awareness of the problem, we suggest that personal contact with the noisy resident will solve most situations. As a last resort and if after office hours, contact the Roanoke City Police Department for corrective action. We also ask that you advise the Welcome Center on the following workday, giving the apartment number of the offending resident and the circumstances surrounding the complaint.

CONTINUED RESIDENT COMPLAINTS WITH OWNER/OWNER'S AGENT VERIFICATION OF THE PROBLEM WILL RESULT IN WARNINGS FROM THE WELCOME CENTER AND EVICTION SHOULD THE PROBLEM NOT BE CORRECTED.
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PARTIES
 A party should not be an unpleasant experience for you or us. Plan carefully when you invite your guests and do not issue open invitations because YOU ARE RESPONSIBLE FOR ACTIONS AND DAMAGES OF GUESTS, INVITED OR UNINVITED WHILE THEY ARE ON HHHUNT PROPERTY.

For social functions at your apartment, please try to follow these simple rules:

1. Keep balcony doors and windows shut. If it is a warm night, please turn the air conditioner to its lowest setting.
2. Please maintain guests inside the confines of your apartment with the entrance door closed. AND PLEASE...advise your guests not to linger in the hallways, stairs, entranceway or parking lots.
3. Alcoholic beverages and cups or cans must be kept inside.
4. Restrict attendance to friends (less than 20), not admitting people whom you do not know, or cannot control. (Perhaps you would consider renting our clubhouse, which will hold around 50 guests.) Please do not extend "blanket" invitations. These unexpected guests usually have a total disregard for you or your continued residency at WestWind, yet you are held responsible for their behavior.
5. When parking, please do not allow guests to block entrances to building areas or park on the grass.
6. If you have a function and feel you no longer have control of your guests, please contact the Roanoke City Police Department for assistance. In this way you may avoid a summons or legal action by Owner/Owner's Agent.
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SUPERVISION OF CHILDREN
Help us assure the safety and protection of our residents, visitors, and occupants. Do not allow anyone to play near construction sites, in dumpsters, parking lots, hallways, entryways, roadways, stairs, laundry rooms, storage areas, or other hazardous areas. Be especially careful concerning locations for the use of sleds, skateboards, roller skates, bicycles, etc. Also, any resident under the age of twelve (12) years should not be left in the apartment unattended. Please review the safety steps in case of fire and caution all residents, occupants, and visitors concerning the use of appliances. Please check our pool rules concerning required supervision for swimming.
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ENTRY HALL
 According to fire regulations the entry halls must be clear at all times to provide a safe passage for all residents and guests.
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SATELLITE DISHES
 Residents installing satellite dishes must contact the office first, and comply with the following restrictions:

1. The permitted size of the dish cannot exceed 1 meter in diameter.
2. Satellite dishes must be installed within the balcony or patio area of the apartment. The installation of the dish does not include the drilling of any holes or precarious placement such as on a pole or device that extends the dish beyond the balcony rail. Satellite dishes may not be installed or placed on any common area of the building or grounds, including outside walls, outside windowsill, roof or any common area balconies or stairways.
3. Residents installing a satellite dish must provide proof of liability insurance specifically relating to the satellite dish prior to installation. The policy must be in force through the entire term of the lease agreement and any renewal agreements.
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SIGNS / NOTICES
 Residents may not place any signs or other advertising matter upon or in windows, hallways, doors, mailboxes, or outside the building. Bulletin boards have been placed in the laundry rooms for this purpose. Residents may also advertise in the newsletter.
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 3069-E Ordway Drive
Roanoke, VA   24017
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