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| Resident Handbook COMMUNITY CENTER The Community Center is provided for all residents to have parties and other social events. This facility is for residents and their private functions only. The center is made up of a multi-purpose room with a fully equipped kitchen. Reservations can be made through the Welcome Center. A security deposit of $175.00 and rental fee of $35.00 will be required to reserve the clubhouse. The security deposit is refundable the following business day once the clubhouse is inspected. Any damages or cleaning charges will be deducted from the security deposit. There is a limit of 35 guests that may attend your function to comply with fire and safety regulations. For the convenience of surrounding residents, we cannot allow live music unless it is a community function where all residents are invited. Back to Topics WEIGHT AND EXERCISE FACILITY We are pleased to offer the use of the WestWind Weight Room and Fitness Center, it is located beside the clubhouse at the pool, and will be open 24 hours a day. A key to the weight room is available to any WestWind resident 18 years of age or older and may be checked out at the WestWind Welcome Center. If the weight room key is not returned, a $25.00 fee will be deducted from your security deposit upon vacating the apartment. Children under 16 should not enter the weight room unattended. Any damage done to the weight room will be the resident’s responsibility. Back to Topics SWIMMING POOL The pool season usually begins on Memorial Day and ends on Labor Day. This facility is provided for your enjoyment and relaxation. The pool rules and additional information will be provided in the monthly newsletter. Back to Topics TENNIS COURTS These facilities are on a first-come, first-served basis. With respect to all residents, we ask you not to hold the courts longer than one hour at a time. If no one is waiting, you may extend play until others arrive to use the facility. With due consideration, the Owner/Owner's Agent respectfully requests you give up the courts at that time. Back to Topics RESTRICTION OF PRIVILEGES Outstanding charges such as non-payment of rent, late fees, damage charges and lockout charges warrant the discontinuation of such privileges as the use of the lockout service, use of the pool, vacuum cleaners, tennis courts, basketball courts, volleyball area and the community center. Back to Topics TRADEWINDS This is our community publication distributed once a month. Included are community news, emergency maintenance and lockout numbers, policy changes, special announcements, classified advertisements, etc. Any business that would like to place an advertisement on the back page of the Trade Winds may do so, providing they offer a discount to WestWind residents. The discount must be evident in the advertisement. Any resident who would like to advertise in the Trade Winds classifieds may do so free of charge or obligation. However, if you choose to place a classified ad in the Trade Winds, you acknowledge that WestWind reserves the right to edit or omit any classified ad in order to accommodate for space. All classifieds are placed in the Trade Winds on a first come first served basis. Management must approve all ads. We ask for resident participation and appreciate all suggestions and contributions. Back to Topics CARBON MONOXIDE DETECTORS We have installed Carbon Monoxide Detectors in all apartments and central laundry rooms. Each apartment home will have a Carbon Monoxide Detector installed in the same room as the furnace closet. The Carbon Monoxide Detector in your apartment home will be plugged into an outlet receptacle and will have a battery back-up. Carbon Monoxide Detectors are installed to provide early warning against carbon monoxide leaks. An alarm will sound if carbon monoxide is detected. Please read the attached form to discuss in detail what carbon monoxide is and what to do if your alarm sounds. What should you do when the CO detector/alarm sounds? Never ignore an alarming CO detector/alarm. If the detector/alarm sounds: Operate the Test/Silence button. Call your emergency services (fire department or 911). Immediately move to fresh air -- outdoors or by an open door/window. YOU, the resident(s), are responsible to maintain your carbon monoxide detector. If your detector is removed or tampered with, YOU, the resident(s) could be held liable for any damages that result. Furthermore, you will be fined a minimum of $50 for replacement and labor to re-install the unit. This includes removing or tampering with the batteries. If you have any problems or concerns with your carbon monoxide detector, please call the Welcome Center at (540) 366-2400. Back to Topics FIRE EXTINGUISHERS A fire extinguisher has been placed in each building for your protection. You can remove air from fire by smothering it with an extinguisher or other means. You can slow the fire's progress by closing interior apartment doors to prevent drafts. See Appendix 5 for what to do should fire strike. The fire extinguishers have been inconspicuously marked for identification should they be stolen. Misusing this safety device will require payment of all damages including recharging of the fire extinguisher. Reporting a violator might prevent the loss of life or property should a fire occur. Anyone found with a WestWind fire extinguisher in his possession, other than for fire use, will be fined. If you have a fire and legitimately discharge the fire extinguisher, please report it to the Welcome Center immediately so that the extinguisher may be recharged for future use. Back to Topics SMOKE DETECTORS The smoke detector alarms are installed to provide early warning against lethal smoke. It consists of a photo-electronic cell to detect abnormal smoke accumulation and a horn alarm to sound the warning and alert the household to the presence of threatening smoke. Occasionally the alarm signal may be heard for a brief instant in a random manner due to voltage surges caused by electrical storms, etc. If your alarm should go off and there is no smoke, please throw the breaker switch OFF and call the Welcome Center during office hours. Whether battery or electric, YOU, the resident, are responsible to maintain your smoke detector under Virginia Law 15.1-29.9. The smoke detector will be in operation at the time of move-in; thereafter, it is the residents' responsibility to notify the Welcome Center if the detector light goes out. This is for you and your neighbors' protection in the unlikely event of a fire. DO NOT DISCONNECT YOUR SMOKE DETECTOR!! Since State Law requires that the detectors be in operation at all times, YOU, the resident could be held liable for unhooking this fixture during your residence while it is in operation. May we suggest you help us in maintaining the smoke detector for everyone's safety. Your cooperation is greatly appreciated. Back to Topics INSURANCE THE OWNER'S INSURANCE POLICY DOES NOT COVER DAMAGE BY FIRE, WATER, VANDALISM OR ANY OTHER CAUSE, TO YOUR PERSONAL PROPERTY. WE STRONGLY RECOMMEND THAT YOU OBTAIN A RENTER'S INSURANCE POLICY TO COVER ANY DAMAGE, INCLUDING VANDALISM, TO YOUR PERSONAL PROPERTY. Back to Topics FOR YOUR PROTECTION If you have occasion to be away from home on vacation or just out for a few days, please remember:  1. Do not leave a key hidden for any reason.2. Do not allow the newspaper to continue to be delivered.3. Do not forget to let the Welcome Center know you plan to be away or
where you can be reached. By law, if you are away seven (7) days without
notice the premises may be considered abandoned.4. Do not hesitate to contact the Welcome Center if you notice unusual
circumstances that might be of an illegal nature. Your observance of
unusual occurrences or noises can prevent vandalism. If you call the
police department emergency number, they will dispatch an officer in
minutes.Back to Topics MODIFIED APARTMENTS Some of our apartments are equipped for the handicapped with tub railings, wider door entries, open space under the kitchen sink without disposals, special bath sinks, mirror, etc. These items cannot be altered. Back to Topics CARPET SPOTS Act quickly, remove spots and stains before they have a chance to dry or "set." Always have necessary cleaning equipment on hand. Before attempting removal, be certain that you can identify the spot or stain. Cleaning Agents: A detergent solution of one teaspoon neutral detergent to one teaspoon of white vinegar mixed in one quart of warm water will neutralize alkaline materials. Dry-cleaning fluid is a solvent useful in the removal of some spots, BUT MUST BE USED WITH CAUTION. General Cleaning Procedures: If you cannot identify a particular spot or stain, you may: 1. Remove excess materials with a blunt implement; remove liquids with
a clean absorbent material.2. Apply detergent/vinegar/water solution. Blot gently with a clean,
white cloth from soiled edge to center.3. Dry the carpet.4. Apply dry-cleaning fluid, again wiping gently from the edges of the
stain to the center.5. Dry carpet and brush pile gently to restore original texture.With any type of cleaning, avoid getting the carpet too wet. Dry it
as quickly as possible. Direct air blast from a fan, hairdryer or vacuum
cleaner attachment is helpful when drying wall-to-wall carpet. Back to Topics STAINS 1. OILY MATERIALS (i.e., butter, hand cream, grease, pen ink, oil): Remove
excess materials with blunt knife. Apply dry cleaning fluid, dry carpet
surface and repeat the application if necessary. Dry carpet thoroughly
and gently brush pile.2. OILY FOODSTUFFS, ANIMAL MATTER (coffee, tea, milk, gravy, vomit,
blood, ice cream, sauces, egg, chocolate, salad dressing): Remove excess
material,
absorbing liquids and scraping semi-solids. Apply detergent/vinegar/water
solution sparingly. Dry carpet. Apply dry-cleaning fluid. Dry carpet
again and brush pile gently.3. FOODSTUFFS, STARCHES, SUGARS, (candy, soft drinks, alcoholic beverages,
fruit juice, urine, excrement): Blot up liquids or scrape off semi-solids.
Apply detergent/vinegar/water solution if necessary. Dry carpet and brush
pile gently.4. HEAVY GREASE (tar, crayon, lipstick): Remove excess material. Apply
a dry-cleaning fluid; apply detergent/vinegar/water solution. Reapply
dry-cleaning fluid. Dry carpet thoroughly and brush pile gently to restore
original texture.5. HOUSEHOLD FINISHING AGENTS (varnish, shellac, paint): Blot excess
with clean paper towel; apply a few drops of turpentine to a clean cloth
and dab lightly, working from the outside to center of stain. Apply dry-cleaning
fluid. Let dry. 6. CHEWING GUM: Hold ice cube to gum until it becomes cold. Remove material
and sponge lightly with dry-cleaning fluid.Back to Topics SUGGESTIONS In this handbook we have tried to include information, which we feel, will help you settle quickly and easily into your new way of living. We also have tried to include information, which will help you and your neighbors in your day-to-day activities. If the consideration of others is kept in mind, there should be no problems. An additional helpful suggestion concerns insurance. If you do not have renter's insurance, we suggest you purchase a policy for your own protection in case of fire, vandalism, theft, etc. The small amount you pay each year could give you a great deal of peace of mind. Your apartment is totally your responsibility (doors, windows, screens). PLEASE PROTECT YOURSELF. Any fire damage caused by your negligence occurring to your apartment, adjacent apartments, or public areas will be your responsibility. Please feel free to contact the Welcome Center with any suggestions or questions you may have. We want you to have a long and comfortable residency in our community. Back to Topics MOVING DAY Be sure you notify the following people and agencies approximately two to four weeks before you move: Post Office (for forwarding mail) Magazine and Newspaper Publishers Telephone Company Banks Local Suppliers (milkman, laundry, etc.) Insurance Company Bureau of Motor Vehicles Stores (where you have charge accounts) Schools (for transferring children) Friends Employer Doctors, Dentists, etc. Electric Company (give them your lease expiration date) Cable TV Company PLEASE DO NOT FORGET TO TURN IN YOUR KEYS AND FORWARDING ADDRESS! Back to Topics APPENDIX 1 - LEASE OBLIGATIONS RELEASES The standard procedure if you must make a premature move is to call the Welcome Center immediately. They will give you information as it pertains to your specific case. Never assume you may move prematurely and break your lease without making arrangements with the Welcome Center. This may be negotiated by a Transfer Addendum, Re-rental or, in some cases, by a resident change. You are still responsible for maintaining the electricity until the release procedures are complete. Any other action can result in immediate legal proceedings. We welcome the opportunity to assist you with your problems and thus eliminate any undue ramifications. After five years of continuous residence, a lease may be ended with a 60-day written notice. A. COMPANY TRANSFERS A resident may request a release from his or her lease because of a job transfer after 6 months of occupancy. Job transfers, if verified by a company notification letter, may be authorized under our job transfer policy. The resident must be moving at least fifty (50) miles outside of the area and must be transferred with a branch of the same company for which he or she is presently working. The 60-day notice does not commence until the Welcome Center receives the company's verification of transfer letter. The resident agrees to pay two (2) month's rent in advance after the signing of the Transfer Addendum. The apartment may be vacated at any time after the addendum is signed and rent has been paid, but it must be vacated no later than the last day of the 60-day notice. In either case, the resident must sign a vacating notice at the signing of the transfer addendum verifying the exact date of move-out. NOTE: In a roommate situation, only the transferring resident is released from the lease agreement. The remaining resident must release the transferred resident or the company transfer is void. However, if the remaining resident is agreeable in allowing the transferring resident to vacate, the remaining resident has the option of remaining in the present apartment or moving to a smaller apartment. This is the ONLY circumstance in which a resident is allowed to move from a larger apartment to a smaller apartment during a lease agreement. Contact the Welcome Center for procedure. B. MILITARY TRANSFER If a resident is in the U.S. Armed Forces and is transferring under orders from the U.S. Government, the resident may terminate his or her contract with a thirty (30) day written notice. A copy of the orders must accompany the vacating notice. The resident must be moving at least thirty-five (35) miles outside of the area. Back to Topics |
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WestWind Apartment Homes 3069-E Ordway Drive Roanoke, VA 24017 |
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