Resident Handbook

C. RE-RENTALS
In order to begin the re-rental process, an Authorization for Re-Rental form must be completed and the WestWind Re-Rental Policy sheet must be signed by all residents and a $500.00 Re-Rental Fee must be paid. A re-rental occurs when a resident decides to vacate his/her apartment prior to the lease ending date. By completing the aforementioned forms, the residents give WestWind/HHHunt permission to enter the apartment and prepare the apartment for a potential renter. Even though the apartment has been vacated prior to the lease ending date and all keys have been returned to the WestWind Welcome Center, the resident(s) are still responsible for all rental payments, power bills, gas bills, late fees, etc. until their lease ends or until the apartment is re-rented and a new lease commences. The account balance on the apartment must be up to date for the re-rental approval.
 
If you are considering a re-rental, please be advised of the following:
 
1. Once your apartment has been offered to a prospective renter the following MUST take place before ending your lease. The new renter must sign the lease, pay all rent and security deposits due and take possession of the apartment.
 
2. I/We understand that the rent must be paid in full each month until the apartment has been rented. Any power bills, gas bills & late fees will be my/our responsibility as well. Late fees will apply to partial rent payments.
 
3. In the event that the prospective renter cancels his/her application, WestWind does not assume responsibility for the cancellations. The apartment will then become available for re-rental to another potential renter. I/We understand that I/we will continue to pay for the rent, power bills and gas bills for the apartment.
 
4. An actual vacate date is recommended to assist WestWind with renting the apartment. WestWind will notify the resident once the apartment is rented and the new renters have taken possession of the apartment. In the event that the prospective renter cancels, WestWind will not be held responsible and I/we will continue to be responsible through the lease ending date.
 
5. I/We understand that once the apartment has been vacated, maintenanced and/or offered to a prospective resident, I/we will not be able to retract the Re-rental Agreement.
 
6. I/We understand that the security deposit is not considered a rent payment.
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D. LEASE BUY-OUT
A resident may request a lease buy-out, which consists of a sixty (60) day vacating notice, and a lease buy-out fee. A resident must have occupied the apartment for at least six (6) months before the lease buy-out can go into effect and the sixty (60) day notice begins. The resident is required to pay the lease buy-out fee at the time the vacating notice is given, which begins the sixty (60) day notice. The apartment may be vacated at any time after the addendum is signed, the lease buy-out fee has been paid, and all rent has been paid, but it must be vacated no later than the last day of the sixty (60) day notice. The resident must sign a vacating notice at this time, verifying the date of move-out and a lease addendum which states the new lease expiration date.

E. CHANGE OF RESIDENT
A roommate change is when one or more, but not all, of the original residents wish to transfer their responsibility for an apartment to another individual. A lease commits you to responsibility for a specified length of time. We do allow changes, however, if certain prerequisites are met. Check with the Welcome Center before taking any action. A processing fee is required for all forms to be signed and transactions completed. All persons involved (i.e., outgoing, incoming, and remaining residents) must be present in the Welcome Center, collectively, before any steps are taken to activate the process.

When Owner/Owner's Agent has approved a change on a lease, the following must occur: both incoming and remaining resident(s), including guarantors, for the lease term, must sign a new or amended lease. The Welcome Center considers any resident change as a legal transaction and it will be handled as such. The security deposit may never be reduced below the amount on the original lease. The remaining resident(s) and the new resident(s) entering on an existing lease accept responsibility for all damage and cleaning charges (including pet). It is the responsibility of resident(s) to make security deposit settlements AMONG THEMSELVES. The outgoing resident(s) must fill out the Resident Change Addendum and Vacating Notice form. The remaining and incoming residents must sign a Resident Addition Addendum and pay all monies due to authorize name changes on the lease. All rent, late fees, etc. must be brought up to date before the resident change is approved. The outgoing resident(s) must turn in keys and pet tags to the Welcome Center. All necessary forms can be acquired at the Welcome Center. Please contact the Rental Consultants for details.
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F. TEMPORARY OCCUPANTS
Occasionally circumstances in our lives such as jobs, personal and family problems may make it necessary for you to be absent for short periods of time. A Special Permission Form may be signed authorizing someone else to occupy your apartment.
Although a temporary occupant is in the apartment, he or she cannot pay rent. You will be held responsible for paying rent and any damages incurred. Pool privileges are available only to the person(s) occupying the apartment. Only one temporary occupant will be permitted during a standard lease term. All occupancy regulations apply.
HHHunt/WestWind retains the right to ask you to terminate your agreement with the temporary occupant should any problems arise. Temporary occupants must complete a rental application and a criminal background check will be completed and acknowledge receipt of the Resident Information and Policy Handbook.
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G. TRANSFERRING WITHIN THE COMMUNITY
When a resident requests a transfer from his or her present apartment to another within the community during the term of the lease, the following is required:
1. The resident must be requesting a larger apartment.
2. The resident must fulfill the terms of the existing lease plus an additional lease term.
3. The security deposit must be handled as though you were a new resident in order to protect the community against any damages in the original apartment.
4. If damage charges in the original apartment exceed the respective security deposit, the
resident shall be fully responsible for additional costs of all related cleaning and/or repairs
necessary for its re-rental.
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H. RE-RENTAL POLICY
When a resident would like to leave the apartment before the lease ending date they have the option of putting their apartment up for re-rental. There is a fee to process a re-rental and the following policies will apply:
1. The resident understands that WestWind has an obligation to rent vacant apartments before renting re-rental apartments. Vacant apartments will be offered to prospective renters first. Re-rental apartments will be offered in the event that there are no vacant apartments or if the prospective renter specifically asks for the re-rental apartment or describes an apartment similar to the re-rental apartment.
2. Once the apartment has been offered to a prospective renter the following must take place before ending your lease. The new renter must sign the lease, pay all rent and security deposit due and take possession of the apartment.
3. Rent must be paid in full each month until the apartment has been rented. Any utility bills and late fees will be the responsibility of the current resident. Late fees will apply for partial rent payments.
4. In the event that the prospective renter cancels the application, WestWind does not assume responsibility for the cancellations. The apartment will then become available for re-rental to another potential renter and the current resident will continue to pay rent and utility bills.
5. An actual vacate date is recommended to assist WestWind with renting the apartment.
6. The current resident may not re-enter the apartment once it has been vacated, maintenanced and/or offered to a prospective renter. The re-rental cannot be retracted.
7. The security deposit is not considered a rent payment.
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LEASE EXTENSIONS
Upon satisfactory completion of a standard-term lease agreement, a potential job change, marriage date, or other circumstance may necessitate signing a lease extension for less than the standard term. Please understand a lease extension is a privilege and therefore may be denied. Lease extensions are granted on a first-come, first-served basis and must be approved, by date, on an individual case basis. Lease extensions are limited according to date, move-outs per day, maintenance schedules and apartment size. Only one extension is permitted on a standard-term lease. All lease extensions will reflect the current rent schedule and may require an additional charge. The resident will be held responsible to give a 60-day notice prior to the expiration of the extension as outlined in the lease.
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OCCUPANCY REGULATIONS
HHHunt/WestWind conforms to the following policy: 1 Bedroom: Maximum of two persons.
1 BR + Den: Maximum of two persons.
2 Bedroom: Maximum of four persons (or 3 unrelated persons)
2 BR + Den: Maximum of four persons (or 3 unrelated persons)
3 Bedroom: Maximum of five persons (or 4 unrelated persons)
3 BR + Den: Maximum of five persons (or 4 unrelated persons)
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NON-LEASED OCCUPANTS
Only the residents listed on a lease may occupy an apartment. Any non-registered individual is considered to be an illegal occupant. No legal recourse is provided either for the residents on the lease or for the leaseholder in the event of damages or non-payment of rent. Therefore, for the protection of both the resident and the Owner/Owner's Agent, legal proceedings will be initiated against violators. HHHunt/WestWind has the right to enter the apartment at any reasonable time to verify lease obligations.
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UNRELATED RESIDENTS
When unrelated individuals are applying for an apartment or wish to change their lease during residency, each individual must qualify as a head of household under standard HHHunt/WestWind leasing procedures. In other words, each resident must qualify on their own to rent the apartment.
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RENEWAL LEASE OR NOTICE TO VACATE
We value your residency at WestWind; therefore, you will be mailed a lease renewal letter with our sincere desire to welcome you for another lease term. It is your responsibility to notify the Welcome Center of your intentions to remain or vacate your apartment in writing. Lack of proper notice will result in your lease terminating on the lease ending date. Please contact the Welcome Center with your renewal plans 90 days before your lease ending date so a lease may be typed for you. The lease renewal or vacate notice must be returned 60 days prior to your lease expiration.
 
Should you find it necessary to move, please complete and return the vacating notice sixty (60) days before your lease expiration. A complete forwarding address should be included on the vacating notice, otherwise the return of your security deposit may be delayed.
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APPENDIX 2 - ALTERATIONS
Most frequently denied alterations:
1. Lock changes--no lock changes are permitted on any door unless first approved by the
Owner/Owner's Agent.
2. Shelving brackets.
3. Permanent bolts or hangers.
4. Any additions to wood doors requiring holes--full-length mirrors, pictures, etc.
5. Contact paper on shelves.
6. Wall partitions.
7. Additional phone or TV jacks.
8. 220 wall outlets.
9. Colored paint on walls, other than approved.
10. Mirrors and additional wallpaper.
11. Washing machines or dryers (portable or standard).
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APPENDIX 3 - KITCHEN APPLIANCES CARE & CLEANING

REFRIGERATOR
Clean the interior with a solution of baking soda and warm water. On the exterior of the refrigerator, use a mild soap and warm water. Please do not use scouring powder or strong abrasives inside or out because these will scratch the surface. Use care in cleaning plastic parts; do not wash plastic parts in scalding water or place in hot water directly from a cold refrigerator.

Once a month please remove the bottom grill and clean. Also remove the plastic drain tray under the refrigerator and wash in warm soapy water.

RANGE - COOKING & CLEANING TIPS
To insure maximum cooking efficiency on your electric range, please be sure to follow the operating instructions carefully. The range has a two-piece broiler with separate pan and grill and is completely removable for easy cleaning. This should be done after each use. Raised edges of the range top cooking surface retain spills, splashes, and boil-overs.

When boiling liquid, the highest temperature that can be reached is the boiling point. After the liquid begins to boil, decrease the intensity of heat that will hold the boil. This will save electricity, lessen the possibility of burning food or boiling food over your cookware, and keep the kitchen cooler.

Use stable cookware with flat bottoms. Always place the cookware on the burner before turning on the burner. Select cookware large enough to avoid spill-overs; however, oversized cookware (diameters exceeding 8 1/2 inches) can cause the finish of the range to discolor, craze and chip.
Preheat oven for 10 to 12 minutes before placing food in oven (oven indicator light will go off when ready). It is not necessary to preheat for broiling or roasting.

It is important to select a proper temperature setting. Never set the dial to a higher degree than needed, with the intention of lowering the setting at a later time. This will not speed up the action. It can cause the oven to cycle slower and cause the temperatures to vary so that cooking results may be unsatisfactory.

When using glass bakeware, lower the oven temperature 25 degrees to prevent browning of the bottom and sides before the top becomes brown. With glass bakeware, it is better to increase the preheat time to have exact stabilization of temperature. Allow 20 minutes for temperatures up to 350 degrees and 30 minutes for higher temperatures. Avoid opening the door as much as possible.

The oven racks should be arranged before turning the oven on. Place the racks so that the food, not the rack, is "centered" in the oven. When baking more than one item, be sure to stagger them, allowing space between each one. Do not allow the bakeware to touch any part of the oven.

To remove the rack, pull the oven rack forward and lift up on the front of the rack so it will clear the rack keeper. To replace the oven rack, guide the angled rear portion of the rack under the rack keeper and slide the rack to the rear. NEVER cover the oven racks with aluminum foil. This traps heat and causes intense heat in spots, which will give poor baking results and can damage the porcelain interior.

When baking foods such as overfilled fruit pies, casseroles, etc., it is recommended that you put a cookie sheet or similar pan on the oven bottom. When doing so do not cover any of the holes in the oven bottom, this will upset the heat pattern. If you should get a heavy spillover on the oven bottom, wipe up the excess with damp cloth after the oven cools. Do not use any detergent, soap pads, or heavy rubbing; abrasives will destroy the finish. Never leave grease or oil unattended; fires are likely and costly repairs.

When cleaning your range, please make sure to clean inside the range hood, remove and wash the hood filter. Clean on and underneath the drip pans, burner rings, oven racks, range drawer, broiler pan, and oven walls (top, sides, bottom). Do not use oven cleaner on the range top, drip pans, racks, range hood or back splash. Oven cleaner can be used inside your oven.
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