Resident Handbook
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INTRODUCTION
You have signed a lease agreement acknowledging that you, your family, and guests will comply with all policies included herein. Any changes will be stated in our newsletter or special notices delivered to your apartment; we would appreciate your compliance. Your apartment was designed and intended for reasonable residential use. It was designed to comply with all applicable building codes at the time of construction. These building codes, we believe, assume certain types of reasonable use of an apartment. Unreasonable use of your apartment such as very large gatherings of people, having excessive or heavy machinery or furniture, etc., may exceed design criteria. For your safety, the safety of your guests and other residents in the building, unreasonable use of your apartment must be avoided.

WHY POLICIES?
What follows are the policies of WestWind. Sounds like an imposing booklet, doesn't it? Well, it isn't. These policies have been carefully thought out and proven through our experience. The reason for them is to prevent things that should not happen. We want to ensure your happiness and satisfaction while living at WestWind.

Please observe these policies, as we are obligated to enforce them fairly to ensure your comfort and privacy, the rights of other residents and the property which plays such an important part in creating an above-average lifestyle for all residents.

POLICIES ARE SUBJECT TO CHANGE in order to keep us responsive to your needs and the community we serve. We want WestWind to be everything you expected and more.

IMPORTANT TELEPHONE NUMBERS TO HAVE AT YOUR FINGERTIPS

Maintenance Calls (during office hours) 366-2400
Maintenance Emergency Calls (after office hours) 366-2400
WestWind Community Center 366-9600
WestWind Swimming Pool 563-2760
Rescue Squad 911
Fire Department 911
Police Department (Emergency) 911
Police Department (Non-emergency) 981-2211
Lockout Service 366-2400
Roanoke Memorial Hospital 981-7000
Community Hospital of Roanoke Valley 985-8200
Lewis-Gale Hospital 776-4000
Roanoke City Schools 853-2381
American Electric Power (Emergency) 877-237-2886
American Electric Power (Non-emergency) 877-237-2886
Cox Cable 540-344-3649
DirecTV 540-344-3649
Verizon Telephone Company 954-6222
Dog Warden –Animal Control 853-2891
Roanoke Times/World News 981-3211
CoinMach Automated Washers and Dryers 1-800-888-7837

HANDBOOK TOPICS

A
ALTERATIONS
AQUARIUMS


B
BALCONY OR PATIO
BIRD FEEDERS
 
C
CARPET SPOTS
CARPETING AND FLOORS
CHILDREN - SUPERVISION
COMMUNITY CENTER
CONDITION REPORTS
COUNTERTOPS AND TUB SURROUNDINGS
 
D
DOOR MATS
 
E
ELECTRICAL FIXTURES
ELECTRICITY
ENTRY HALL
ENTRY OWNER/OWNER'S AGENT
ENTRY TO APARTMENTS
EQUIPMENT
EXTERMINATOR
 

F
FILTERS
FIRE AND SAFETY REGULATIONS
FIRE EXTINGUISHERS
FOR YOUR PROTECTION
 
G
GAS HEAT AND HOT WATER
GAS OR CHARCOAL GRILLS
GLASS AND SCREENS
 
H
HANGING PICTURES
HEAT AND AIR CONDITIONING
 
I
INSURANCE
 
K
KITCHEN FIXTURES
 
L
LAUNDRY
LAWN
LEASE OBLIGATIONS
LOCKOUTS
 
M
MAIL DELIVERIES
MODIFIED APARTMENTS
MOVING DAY
 
N
NOISE (COMPLAINTS)
NON REFUNDABLE REFURBISHMENT FEE
 
P
PAINT AND REDECORATION
PARKING
PARTIES
PETS
PIANOS/INSTRUMENTS
PLUMBING FIXTURES

 
R
REFURBISHMENT FEE - NON REFUNDABLE
RENTAL PAYMENT
RESTRICTION OF PRIVILEGES
RETURNED CHECKS

 
S
SATELLITE DISHES
SECURITY DEPOSIT
SIGNS/NOTICES
SMOKE DETECTORS
SNOW REMOVAL
SOLICITING
STAINS
STORAGE AREA
SUGGESTIONS
SUPERVISION OF CHILDREN
SWIMMING POOL
 
T
TELEPHONE
TENNIS COURTS
TERMINATION OF LEASE BY HHHUNT
TRADEWINDS
TRASH
 
V
VACUUM CLEANERS
VENETIAN BLINDS
 
W
WALLS
WATER BEDS
WEIGHT & EXERCISE FACILITY
WELCOME CENTER
WHEN THINGS GO WRONG - MAINTENANCE SERVICE
 
APPENDIX 1 - LEASE OBLIGATIONS
RELEASES
A. TRANSFERS
B. MILITARY TRANSFERS
C. SUBLEASE
D. LEASE BUYOUT
E. CHANGE OF RESIDENT
F. TEMPORARY OCCUPANTS

G. TRANSFERRING WITHIN THE COMMUNITY
LEASE EXTENSIONS
NON-LEASED OCCUPANTS
OCCUPANCY REGULATIONS
RENEWAL LEASE OR NOTICE TO VACATE
UNRELATED RESIDENTS
APPENDIX 2 - ALTERATIONS
APPENDIX 3 - KITCHEN APPLIANCES CARE AND CLEANING
DISHWASHER
GARBAGE DISPOSALS
RANGE - COOKING AND CLEANING TIPS
REFRIGERATOR
SELF-CLEANING OVEN INSTRUCTIONS

APPENDIX 4 - EXTERMINATOR
APPENDIX 5 - WHAT TO DO SHOULD FIRE STRIKE
APPENDIX 6 - CONDENSATION
 
     
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  Westwind Apartment Homes in Roanoke, Virginia WestWind Apartment Homes
3069-E Ordway Drive
Roanoke, VA   24017
Phone: (888) 260-6994  
Fax: (540) 366-7953
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